The Administrative team will start using a new customer support software program on Tuesday, May 26. This will include introducing a new number to send and receive Text messages. The new number is 254-274-3641.
The new software has several features that will enable seamless handoffs between team members and automatic responses that will reduce lost text and improve response time. This will be a learning curve for us call, so I’ll say thank you for your patience in advance.
Please update your phone address book to include the new TEXT number 254-274-3641. Both the new and the old number will be answered as we complete the transition. If you have any questions, please let us know. (There is no change to our telephone number.)