All Client’s Require Signature at Clock Out
We recently made a change to our Clock Out procedures to require a client e-signature for every shift. In the past only select clients had this requirement. With the addition of several new 3rd party payers, we have had to revise how and when we collect signatures.
Clock Out While with the Client
If you use the App, then you will simply give the phone to the client for their signature. (Hint - an inexpensive stylus works great.) If you use the call-in phone number, you are going to ask them say their name into the phone when prompted. For most of you, there is no change to what you are doing now. For some of you, you will need to make sure you Clock Out while still in the company of your client.
Do Not Leave without a Signed Shift Record
If you are unable to Clock Out via the App or Phone, you must call the office while still with your client. The office will handle the system issue and you can obtain the client’s signature on a piece of paper and send a photo to the office before you leave the client. The most common reason for difficulty with Clocking Out, is a shift time change that was not sent to the office with enough notice. Please reminder to advise the office if there is a time change when you receive your 2pm reminder of the next day’s shifts. You simply reply to the text with the new hours and we will update the times.
We are no longer able to wait for your next visit to the client to get the paper signature. Thank you for your help.